Behind the Hands, LLC
Terms of Service as of 1 September 2026
These Terms of Service apply to all users of the Behind the Hands, LLC ("BtH") website and app.
By using the BehindtheHands app (the "App") and/or visiting the BehindtheHands website (the "Website" and, collectively with the App, the “Services”), you agree to and accept these terms and conditions (the "Terms of Service"). If you do not agree to any of these terms, please do not use the App or the Website. Our Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with the App and is available at behindthehands.com/privacy-policy.
Free Content. If you are not a paid subscriber to the App, you will have free access to a single movement, currently Bach Prelude 1, C Major, from the Well-Tempered Clavier, Book 1.
Subscriber Content (the ShowCase Catalog). If you are current in your paid subscription to the App, you will have access to the App's "ShowCase Catalog", which at present includes Bartok's First Term at the Piano (complete) (18 movements), Bach's Well-Tempered Clavier, Book 1 (complete) (48 movements), and Chopin's Preludes (complete) (26 movements). BtH may change the ShowCase Catalog from time to time for legitimate reasons, including licensing or other legal requirements, security or technical requirements, correction of errors, and product improvement. BtH will not make changes during a paid subscription term that substantially reduce the overall quantity or quality of the movements included, except where reasonably necessary for legal, security, or technical reasons. If a change materially and adversely affects a subscriber's access to or use of the paid Services, BtH will provide notice and any termination, refund, or other rights required by applicable law. Subscriptions will be renewed automatically unless cancelled. Cancellations and refunds will be managed by Apple.
ShowCase Catalog movements are identified in the App with a crown. Access to the ShowCase Catalog will include use of its content in read-only mode, report mode and play-express mode. Each movement will include eight data levels (the "Basic Levels") (including key signature, time signature, measure #, note register, note name, solfege, note duration, and moment starting point). Some movements include the following interpretive levels (the “Other Levels”): fingering, note volume and note voice. As new data levels are added to the movements in the ShowCase Catalog, subscribers will be given access to them at no extra charge. When BtH changes movements in the ShowCase Catalog for error correction or product improvement, subscribers will be provided with the revised version automatically. BtH may in its discretion provide a report detailing the changes.
While BtH does not guarantee the addition of any new levels of data, data currently under consideration are dynamics, inflections, pedaling, dynamic BPM (beats-per-minute), phrasing and figured-bass. Subscriptions do not include editing rights, which may be available at a later date for the DisplayCase Catalog, described below.
Licensed Content (the DisplayCase Catalog). The App will offer a body of additional music, the DisplayCase Catalog, movements of which are identified in the App with a dollar sign. Licenses of DisplayCase movements are not available as of the date of these Terms of Service, but BtH is working to roll them out in the near future.
DisplayCase licenses will include the seven Basic Levels of data and may include additional levels. The purchase of a license to DisplayCase movements will include only the data levels available at the time of the purchase. As new data levels are added to DisplayCase content previously licensed to a subscriber, BtH may offer these new data levels to the at an additional charge. The licenses will have a fixed duration that will be specified when the DisplayCase movements are available will be renewable for additional fixed terms. If new data levels have been added to a licensed DisplayCase movement since the time of the previous license or renewal, these additional data levels will automatically be added to the license at the time of renewal.
Additional Features. BtH intends to introduce new features to the App, some or all of which may involve additional cost. If a new version of the App is introduced at an increased subscription rate, or if new data has been added to DisplayCase content resulting in an increased renewal rate, subscribers will be given advance notice of the new rate and be given an opportunity to opt out of an automatic renewal of their subscriptions or licenses.
You may use the App and access the text, software, scripts, graphics, photos, sounds, music, videos, interactive features and the like available through the App (the "Content") only for your personal, non-commercial use. Your access to the ShowCase Catalog and/or the movements of the DisplayCase Catalog for which you have purchased a license is conditioned on your being current in the applicable subscription and license payments.
The license granted hereunder with respect to the App and the Content made available through it is conditioned upon your using the App on a device that is current in its security-related updates. If the App ceases to function because of a failure to update either the App or the iOS necessary to maintain free security patches, you will not be entitled to a refund of subscription fees paid. As a practical matter, this may impinge on your continued use of the App and the Content once your device is more than ten years old unless you purchase a more up-to-date device.
You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the Content except as follows:
· Your computer may temporarily store Content in RAM incidental to your accessing and viewing those materials.
· You may store files that are automatically cached by your Web browser for display enhancement purposes.
· You may download files that the App specifically permits you to download, subject to the license terms set forth herein as they may be modified from time to time.
· You may retain or print a reasonable number of copies of the Content for your own personal, non-commercial use and not for further reproduction, publication, or distribution. Notwithstanding the foregoing, BtH reserves the right to disable access to Content that you have stored on your device if your subscription rights to that Content have expired.
· You may not use, alter, copy or distribute any of the Content other than as expressly permitted herein.
· You may not circumvent, disable or otherwise interfere with security-related features of the Services or features that prevent or restrict use or copying of any Content or enforce limitations on use of the Services or the Content.
BtH hereby grants you permission to access and use the Website provided that you agree:
· Not to alter or modify any part of the Services.
· Not to use or launch any automated system, including without limitation, robots, spiders, or offline readers, that accesses the Services in a manner that sends more request messages to the Services servers in a given period of time than a human can reasonably produce in the same period by using conventional online tools. Notwithstanding the foregoing, BtH grants the operators of public search engines permission to use spiders to copy materials from the site for the sole purpose and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials. BtH reserves the right to revoke these exceptions either generally or in specific cases.
· Not to collect or harvest any personally identifiable information, including account names, from the Services, nor to use any communication systems provided by the Services (e.g., comments, email) for any commercial solicitation purposes.
· Not to attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Services, the servers on which they are stored, or any server, computer, or database connected to the Services.
· Not to attack the Website via a denial-of-service attack or a distributed denial-of-service attack, or act in any manner that interferes with the proper working of the Website.
You must not use the Services:
· In any way that violates any applicable federal, state, local, or international law or regulation, including laws regarding the export of data or software to and from the United States or other countries.
· For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.
· To send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms of Service.
· To transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including junk mail, chain letters, spam, or similar solicitation.
· To impersonate or attempt to impersonate BtH, a BtH employee, another user, or any other person or entity.
· To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm BtH or users of the Services, or expose them to liability.
· In any manner that could disable, overburden, damage, or impair the Services or interfere with any other party's use of them, including their ability to engage in real-time activities through the App or Website.
· For any other purpose not expressly authorized in these Terms of Service, without our prior written consent.
If you violate these Terms of Service, your right to use the Services will stop immediately and you must, at our option, return or destroy any copies of the App and any Content then in your possession. No right, title, or interest in or to the Content is transferred to you, and all rights not expressly granted are reserved by BtH. Any use of the Services not expressly permitted by these Terms of Service is a breach of these Terms of Service.
BtH does not claim ownership of any underlying musical composition or other material that is in the public domain. Subject to that limitation, the App and the Content created by or for BtH, including BtH's software, proprietary teaching methodology, annotations, data layers, arrangements, formatting, graphics, recordings, videos, and other original or licensed materials, together with the trademarks, service marks, and logos used in connection with the Services ("Marks"), are owned by or licensed to BtH and may be protected by copyright, trademark, and other intellectual property laws.
In addition to the general restrictions above, the following restrictions and conditions apply specifically to your use of content on or available through the Services.
A. BtH does not claim ownership of any underlying musical composition or other material that is in the public domain. The software, scripts, graphics, annotations, data layers, arrangements, formatting, recordings, videos, interactive features, proprietary teaching methodology, and other original or licensed materials made available through the Services (collectively, "Content"), together with the Marks, are owned by or licensed to BtH to the extent applicable and may be protected by copyright, trademark, and other intellectual property laws.
B. You may access Website Content and other content only as permitted under these Terms of Service for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Services, except as follows:
· Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
· You may store files that are automatically cached by your Web browser for display enhancement purposes.
· You may print or download a reasonable number of copies of the Content for your own personal, non-commercial use and not for further reproduction, publication, or distribution.
BtH reserves all rights not expressly granted in and to the Website Content.
C. You agree not to engage in the use, alteration, copying, or distribution of any of the Content other than as expressly permitted herein.
If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Content in breach of the Terms of Service, your right to use the Services will stop immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Content is transferred to you, and all rights not expressly granted are reserved by BtH. Any use of the Services not expressly permitted by these Terms of Service is a breach of these Terms of Service and may violate copyright, trademark, and other laws.
D. You agree not to circumvent, disable or otherwise interfere with security-related features of the Services or features that prevent or restrict use or copying of any Content or enforce limitations on use of the Services or the Content therein.
To file a copyright infringement notification with us, you will need to send a written communication that contains the following:
· A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
· Identification of the copyrighted work claimed to have been infringed.
· Identification of the material on our Services that is claimed to be infringing, with information reasonably sufficient to allow us to locate the material.
· Information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number and, if available, an electronic mail address at which the complaining party may be contacted.
· A statement that the complaining party has a good faith belief that use of the material in the matter complained of is not authorized by the copyright owner, its agent or the law.
· A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Such written notification should be sent to:
Data Privacy Officer
Behind the Hands LLC
15 Appaloosa Lane
South Hamilton, MA 01982
The Website may contain links to third-party Websites that are not owned or controlled by BtH. BtH has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party Websites. In addition, BtH will not and cannot censor or edit the content of any third-party site. By clicking on links, you expressly relieve BtH from any and all liability arising from your use of any third-party site, or from the content of any third-party site. Accordingly, we encourage you to be aware when you leave the Website and to read the terms and conditions and privacy policy of each Website that you visit.
YOU AGREE THAT YOUR USE OF THE SERVICES SHALL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, BtH, ITS OFFICERS, DIRECTORS, AFFILIATES, REPRESENTATIVES AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF. BtH MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE CONTENT OF ANY SITES LINKED TO BY THE SERVICES AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO AND USE OF OUR SERVICES; UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR PERSONAL OR FINANCIAL INFORMATION STORED THEREIN; INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR SERVICES; BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE TRANSMITTED TO OR THROUGH OUR SERVICES BY ANY THIRD PARTY; OR ERRORS OR OMISSIONS IN ANY CONTENT OR LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF CONTENT MADE AVAILABLE VIA THE SERVICES.
IN NO EVENT SHALL BtH, OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER RESULTING FROM YOUR USE OF THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE COMPANY IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
The Website is operated and offered in the United States of America. BtH makes no representations that the Website is appropriate or available for use in other locations. Those who access or use the Website from other jurisdictions do so at their own volition and are responsible for compliance with local law.
You agree to defend, indemnify and hold harmless BtH and its officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses, including attorney fees, arising from: (i) your use of and access to the Website; (ii) your violation of any term of these Terms of Service; or (iii) your violation of any third-party right, including any copyright, trademark, property, publicity or privacy right.
The Services are intended for a general audience and are not specifically directed to children. If you have not reached the age at which you may enter into a binding contract under the law applicable to you, you may use the Services only with the permission and involvement of a parent or legal guardian. Purchases and subscriptions made through the App are processed by Apple and are subject to Apple's applicable purchase, parental approval, and family-account requirements.
11.1 Governing Law. Except to the extent applicable law provides otherwise, these Terms of Service and any dispute arising out of or relating to the Services shall be governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-laws principles. Nothing in these Terms is intended to deprive any consumer of protections that cannot lawfully be waived under applicable law.
11.2 Agreement to Individual Arbitration; Class Action Waiver. To the fullest extent permitted by applicable law, you and BtH agree that any dispute, claim, or controversy arising out of or relating to these Terms of Service or the Services shall be resolved by binding arbitration on an individual basis before one arbitrator. This agreement to arbitrate is governed by the Federal Arbitration Act. The arbitration shall be administered by JAMS under its applicable consumer arbitration rules and procedures and, where applicable, its expedited procedures. Unless applicable law requires otherwise, the arbitration shall take place in Boston, Massachusetts, although the arbitrator may permit participation remotely. The arbitrator shall have authority to determine issues concerning the interpretation, applicability, enforceability, and formation of this arbitration agreement, except that a court of competent jurisdiction shall determine any issue concerning the enforceability of the class, collective, coordinated, or representative action waiver in this Section. Judgment on any arbitration award may be entered in any court having jurisdiction. YOU AND BtH AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, OR PARTICIPANT IN ANY CLASS, COLLECTIVE, COORDINATED, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. Except to the extent applicable law requires otherwise, the arbitrator may not consolidate the claims of more than one person and may not preside over any class, collective, coordinated, consolidated, or representative proceeding.
11.3 Exceptions; Court Proceedings. Notwithstanding Section 11.2, either party may bring an individual claim in a small claims court of competent jurisdiction if the claim qualifies for that court, and either party may seek temporary or preliminary injunctive relief from a court when necessary to protect rights pending completion of arbitration. Except to the extent applicable law provides otherwise, any court proceeding permitted under these Terms shall be brought in the state or federal courts located in Boston, Massachusetts, and the parties consent to their jurisdiction and venue.
11.4 Non-U.S. Users; Mandatory Consumer Rights. If you reside outside the United States, nothing in these Terms, including the choice of Massachusetts law, arbitration requirement, class-action waiver, or choice of forum, is intended to deprive you of any mandatory consumer protection, right, remedy, or forum available to you under applicable law that cannot lawfully be waived by agreement. To the extent any such provision is unenforceable under mandatory law applicable to you, that provision will apply only to the maximum extent permitted by that law, and the remainder of these Terms will remain in effect.
11.5 These Terms of Service, together with the Privacy Notice at behindthehands.com/privacy-policy and any other legal notices published by BtH on the Services, shall constitute the entire agreement between you and BtH concerning the Services. If any provision of these Terms of Service is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Service, which shall remain in full force and effect.
11.6 No waiver of any term of these Terms of Service shall be deemed a further or continuing waiver of such term or any other term, and BtH's failure to assert any right or provision under these Terms of Service shall not constitute a waiver of such right or provision.
11.7 BtH may amend these Terms of Service from time to time for legitimate reasons, including changes in applicable law or regulation; security or technical requirements; changes to the Services, features, or Content; changes in BtH's business practices; or clarification or correction of these Terms. Non-material changes may become effective when posted. If a change is material and adversely affects users, BtH will provide reasonable advance notice by email, in-product notice, or other appropriate means. If a change materially alters a user's contractual obligations, or applicable law requires affirmative consent, BtH will obtain the user's affirmative acceptance before applying that change to the user. A user who does not agree to a material change may discontinue use of the Services and may cancel any subscription before its next renewal, subject to any additional termination, refund, or other rights required by applicable law. Nothing in this Section limits any non-waivable rights or remedies available to users under applicable law.
11.8 Limitation Period. To the fullest extent permitted by applicable law, any cause of action arising out of or related to the Services must be commenced within one (1) year after the cause of action accrues; otherwise, that cause of action is permanently barred.
The Services are operated by Behind the Hands LLC. All feedback, comments, requests for technical support, and other communications relating to the Website should be directed to support@behindthehands.com.
